Terms & Conditions
Cool Mix is a trade name of Cool Mix Ltd
By placing an order you hereby agree to Cool Mix terms and conditions.
The information provided throughout Cool Mix page ensure that we are fully aware and concerned of the UK Online and distance selling legislation. Coolmix is owned by coolmix Ltd.
Processing your order
Orders can only be placed through our website. For your data protection and our own security, and according to the GDPR guidance, we do not accept orders placed by phone call. All order will be thoroughly sanitised in accordance with some regulations before dispatch (Monday to Saturdays). This excludes Bank holidays and Sundays.
We reserve the right to cancel and refund any order if we have reason to believe that the order is fraudulent, or we are unable to contact you due to an invalid email address and/or contact info.
Our product & packaging
The costs shown for our products include VAT at 20%.Cool Mix only sends out the best quality products to our costumers that are well within the best before date. However, we cannot accept responsibility for deterioration caused by climatic conditions or transportation once the goods have left our premises.
Upon receipt, to ensure your Vape and pods remain in good condition. We also recommend that they are consumed within four weeks to be enjoyable at their best. We stock a huge range of Vapes from many different manufacturers. This means we cannot guarantee that our products are free of any cause.
In line with our environmental commitments, we will choose that most minimal packaging to your order without compromising presentation or affecting the quality of the vape and pods.
Right to cancel
You have the right to cancel this contract within 7 days without giving any reason.
The cancellation period will expire after 7 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us contact@coolmix.ie, or through complain of your decision to cancel this contract by clear statement (e. g. a letter sent by post, telephone call or e-mail). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery. We may take a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than (a) 7 days working days after the day we receive back from you any goods supplied, (b) ( if earlier) 7 days after the day you provide evidence that you have returned the goods, or (c) if there were no goods supplied, 7 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 7 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 7 days has expired.
You will have to bear the direct cost of returning the goods.
You are only the liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.